SADDLE TRIAL POLICY
We're happy to send you a saddle on trial as long as you understand and agree to the following policies:
1. Your saddle trial period lasts for one week from receipt of saddle, unless you have made other arrangements with us. Please email with the tracking number of the saddle when/if you ship a saddle back.
2. You may put the saddle directly on your horse to evaluate fit, but if you return the saddle, you must clean it first.
3. You are encouraged to girth up the saddle and ride in it so that you can correctly evaluate the fit. However, the integrity/condition of the flaps must be maintained. Wrapping your leathers (saran wrap works well, as do tube socks) or placing smooth dishtowels under the leathers all the way up to the stirrup bars before you ride, is required. If a saddle is returned with signs of abrasion on the flaps, there will be a restocking fee of 25%.
In some cases, we may accept a saddle back after you have already purchased it. In this case, there will be a restocking fee of 25%. Remember, if the saddle shows signs of wear, we cannot sell it again for full price.
If you wish to EXCHANGE a saddle for a different size after you have purchased it, for any reason, you can contact us about this option. An exchange might be possible if you have continued to ride with wrapped leathers and have taken excellent care of the saddle. The restocking fee will apply unless the saddle looks brand new.
However, in most cases, a saddle will not be taken back, and we encourage you to post your saddle for sale on internet sites. There is a huge demand for wide tree saddles, and you shouldn't have any difficulty finding a buyer!
Please be sure that you follow our instructions for evaluating fit and comfort, including girthing up and sitting in the saddle (very important), even if you ride without leathers for a while. In this way, you'll be more certain that you are making the right choice for you and your horse. Remember that you are responsible for making the decision on fit (tree width, seat size). A saddle fitter can help you make this decision. Also, it is not uncommon for a saddle to require flocking adjustments--saddles are flocked to fit a "hypothetical horse," and if your horse's top line differs, you may find the saddle does not sit quite as nicely on the horse as you wish. In this case, we suggest that you contact a saddle fitter to determine if a flocking adjustment will improve fit.